Packaging Choice

About Us This web site is owned and operated by Packaging Choice who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:
Packaging Choice
Mill 1, Pleasley Vale Business Park, Pleasley, Nottinghamshire, NG19 8RL United Kingdom - Mainland
Phone: 0845 521 4498
Fax: 01623 812 478
Email: info [at] packagingchoice [dot] com
VAT Reg. No. 839 0572 10
Company Reg. No. 05126513

Company number: 839 0572 10

Making A Purchase These terms and conditions relate to your use of the “packagingchoice.com” website (“Website”) and to the sale of all products to you by us.

Please read these terms and conditions carefully before browsing packagingchoice.com or placing an order, and retain a copy for your information.

We reserve the right to change our terms and conditions and our prices at any time without notice to you in relation to future sales, so you must check them each time you use our Website.

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

No products shall be dispatched for delivery until full payment in cleared funds has been received by us.

Whilst browsing the Website, you may place items that you wish to purchase in a virtual shopping basket (“Basket”). You may access the Basket at any time prior to placing a firm order to view your proposed order and to correct any errors. At this point, you are under no obligation to purchase the items in your Basket. If you wish to place a firm order with us you will be asked to complete the online order form and provide us (and / or a third party payment partner, such as HSBC Banking, on our behalf) with payment and delivery details. Once you have completed the online order form, proceeded to the “Checkout” and confirmed that you have read these terms and conditions, you shall be obliged to purchase those products stated in your order, subject to our Confirmation Email and your right of cancellation (see below).

When you place a firm order with us, we will send you an email acknowledging receipt of your order and confirming the details of your order (“Acknowledgement Email”). A contract is not formed at this stage. Your order represents an offer to us to purchase those goods detailed in your order form, which shall only be accepted by us when we send a further email to you confirming that the products are available and in stock, and the dates that they are due for dispatch, and delivery (“Confirmation Email”). At this point a contract is formed between us.

We accept Visa and MasterCard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone, fax or by post.

Please note that, if you are under the age of 18, you must have the consent of the debit / credit card holder (who must be over the age of 18) before purchasing any goods from the Website.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

DESCRIPTION AND PRICE

Photographs, measurements and other means of describing the products on the Website shall be as accurate as possible, but please note that the products may be subject to slight variation in manufacture from time to time.

Although every effort is made to ensure that prices published on the Website are accurate, errors concerning price may occur from time to time.

All prices quoted on the Website exclude VAT, unless otherwise stated.

From time to time, we may make certain products available on the Website at a special discounted price. If this is the case, the price will be clearly marked as a “special offer” and the conditions specific to that offer (i.e. duration of the special offer price, etc) will be stated directly next to the description of the products concerned.

If after you have placed an order with us, we find an error concerning the price of any of the products you have ordered, we will notify you as part of our order confirmation procedure and shall give you the option to either (1) re-confirm your order at the revised price or (2) cancel your order by emailing us a Cancellation Notice. If you fail to inform us of your election by email to sales@packagingchoice.com within 7 working days from the date of our email, your order shall automatically be cancelled. Please see the section on “Cancellation” below for further details on how you will be reimbursed.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

Shipping And Handling You have the right to cancel any order you have made at any time during the period of 7 working days immediately following the date on which you receive delivery of your order (but not including the day of delivery itself) (“Cooling Off Period”).

To exercise this right to cancel, you must (1) email us at sales@packagingchoice.com within the Cooling Off Period with your Cancellation Notice and then (2) return the product(s) (if they have already been delivered) unused and at your own cost to: Bladen Box Ltd, Mill One, Pleasley Vale Business Park, Mansfield, Nottinghamshire, NG19 8RL and mark for the attention of “Customer Services”. Products must be returned to us no later than 14 days after the date of your Cancellation Notice.

Where an order is cancelled in any of the ways described in these terms and conditions, the price paid by you for the product(s) in your cancelled order shall be refunded to your debit / credit card as follows: (1) where cancellation occurs after delivery of the product(s) ordered, you will be reimbursed within 7 working days of receipt of the returned products; or (2) where cancellation occurs prior to the delivery of the product(s) ordered, you will be refunded on the next working day immediately following (a) our receipt of your Cancellation Notice or (b) automatic cancellation, whichever is the earlier.

Delivery Schedule We will normally send your order to you in 2 to 3 business days.

You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

We only deliver to addresses within England, Scotland and Wales.

We deliver all our products Mondays to Fridays, excluding public holidays (“working day(s)”). Products can be delivered on Saturday with an additional surcharge.

When placing your order, you can select your preferred delivery option. The delivery fee will be clearly visible next to the option.

If your order is received by us prior to 1pm (English time) on any working day, your order will usually be dispatched for delivery on the next working day.

If your order is received after 1pm on any working day or any other day, your order will usually be dispatched on the next working day for delivery on the next following working day thereafter.

We usually deliver our products by courier but may (at our discretion) use Royal Mail.

You will legally own the products you have ordered on delivery provided we have received payment.

Back Orders If any of the products you have ordered are unavailable at the time of your order, we shall inform you as part of our order confirmation procedure of either (1) the date when the products you have ordered will become available, or (2) details of a substitute product of equivalent quality and price, and shall give you the option to (a) reconfirm your order on the revised basis or (b) cancel it by emailing us with the following details: (i) your order reference number, (ii) the products you ordered, and (iii) (where appropriate) the delivery date (“Cancellation Notice”). If you fail to inform us of your election by email to sales@packagingchoice.com within 7 working days from the date of our email, your order shall automatically be cancelled. Please see the section on “Returns Policy” below for further details on how you will be reimbursed.

Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free.

Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee We warrant that the products you have ordered shall at the time of delivery comply with their description, be of satisfactory quality and free from defect.

You must check the products for any defect or damage as soon as reasonably possible following delivery.

If you receive faulty, damaged or incorrectly described products from us, you must email us at sales@packagingchoice.com within 7 days of discovery of the defect (or within 7 days of when the defect ought to have been discovered) and in any event no later that 1 month following delivery, providing us with the following information: (a) your order reference number; (b) details of the defective product(s) and description of the fault; (c) the delivery date (“Returns Notice”).

Following receipt of the Returns Notice, we will arrange for the defective products to either be returned by you or be collected by us or a third party on our behalf (as we shall in our sole discretion decide) at our own cost. We will then either (a) replace the defective products within 14 working days of / by the next working day following receipt of them by us; or (b) cancel your order and reimburse you for the price paid for the defective products. Please see the section on “Returns Policy” below for further details on how you will be reimbursed.

Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0845 521 4498 (International +44 0845 521 4498) or fax us on 01623 812 478 or write to us at Mill 1, Pleasley Vale Business Park, Pleasley, Nottinghamshire, NG19 8RL United Kingdom - Mainland

Privacy Policy Packaging Choice do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

As we respect and endeavour to protect the data we collect from you in the course of purchasing products from us, we shall at all times comply with the Data Protection Act 1998 (as amended from time to time). The information and data collected shall only be used by us for the purposes of processing your order and marketing our products to you. For the avoidance of doubt, your information and data will never be passed on by us to a third party. We will keep your information and data on our records for a period of 5 years, after which point such records shall be destroyed.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.

On accessing the Website, we grant you a limited licence to access and make personal use of the Website for lawful purposes only and in a manner that does not infringe our intellectual property rights or those of third parties, and does not restrict or inhibit the use and enjoyment of the Website by browsers, customers or any other third party.

Links contained in the Website may lead to other websites which are not under our control. We do not endorse or take responsibility for the content of any such linked websites.

Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

Any goods returned should be in saleable condition.

All other damage or loss incurred by you as a result of your use of the Website and/or your use and/or purchase of our products shall be limited to the greater of £100 or the price paid for the defective products in question.

We will not be liable for any damage or loss (including fair wear and tear) caused by you or any third parties, other than our courier.

We will not be held responsible for events beyond our reasonable control.

All content, text, photos, images published on the Website are owned by us and cannot be reproduced without our prior written consent.

These terms and conditions form the entire agreement between us.

A person who is not a party to these terms and conditions has no right to enforce any term of them under the Contracts (Rights of Third Parties) Act 1999.

These terms and conditions are governed by English law and, in the event of a dispute arising between us, shall be subject to the exclusive jurisdiction of the English courts.

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