Frequently Asked Questions

Do I have to buy online?

If you prefer to order over the telephone, please call 0845 5214498. One of our customer services advisors will be happy to take your order.

I need help ordering!

Please contact 0845 5214498. Our customer services advisors will willingly take you through the order process. We are here to help!

Is it safe and secure to order online?

Security of online payment transactions is taken very seriously. Once you have committed to ordering products, you will be asked to complete delivery addresses and contact details. At the next stage you will be directed to the payment engine. This will automatically change the navigation bar from http://packagingchoice.co.uk to https://packagingchoice. The extra s denotes that it is a secure site.

I really need a different sized box.

No problems. We are able to supply low (and high) quantities of custom made sizes, so you get just what you want! Call us on 0845 5214498 for a quote (we will usually be able to quote instantly).

How quick is delivery?

We recognise that everyone has different needs. Some may be desperate for boxes or packaging to be delivered sooner than others. Also, having to wait in all day for couriers may not be an option for some. So we give you choices!! Standard delivery is 2-3 days, or you could request next day, next day before noon, or even next day before 10am.

Are your products environmentally friendly?

Please take a look at our environmental policy. All our cardboard boxes are made from the highest content of recycled materials as possible, to a minimum of 80%. Our cardboard boxes are also 100% fully recyclable. We strive to offer eco alternatives to non-recyclable products, such as biodegradable loose fill as an alternate to polystyrene loose fill.